Return & Replacement
Return & Replacement
We would be happy to issue Replacement & Gift Card within 2 days of order delivery on the rare occasion of a mistake attributable to us including the Wrong Item Delivered, Transport Related Damage, Or Defective Product only.
For replacement
- Please do WhatsApp on +91 8883396096 For a Replacement Request.
- Once the product is cleared by our internal quality control team, we will send you a replacement.
- Original shipping charges are non-refundable except in cases where we have made a shipping error
- If You Order the wrong size, and want to replace it, then you will have to pay an additional shipping cost of INR200 for that. ( Please note we will replace only the Size not the Color)
- Video Proof Is required for package opening in case you request the claim that you have not received the product in the package.
- to be eligible for it, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- In the event that a customer needs to return the order, we do not offer return pickup service; the customer will have to pay the shipping costs to return the item.
Refund
- We Provide Only a gift card instead of Your refund amount which can be used on our website for making purchases in the future.
- Products purchased with gift cards are non-refundable and non-returnable
A Product will not be eligible for Return & Replacement under the following Conditions:
- Physical damage not reported to us within 24 hours after receiving the product.
- Any damage caused by the Buyer.
- Product Purchased from a gift card will not be eligible for return & refund.
Cancellation
- You can only cancel your order if your order has not been fulfilled. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation.
Return eligibility of the product is also mentioned on every product’s page. In case a non-returnable product arrives damaged, we only replace the said product. You will need to raise a request at sales@aprozone.in Please make sure to include pictures.